ASY-CARE™ – Standard Warranty Package

The ASY-CARE Standard™ warranty package is included with all our products and systems. It provides a two-year warranty against defects in materials, manufacturing, product installation and software bugs. The warranty commences after the final site acceptance test has been completed.

The package includes:

» Customer support: contact us via the support centre

+34 942 05 04 85

support@asysol.com

» Fast response time:

› Request acknowledgement and case number assignment within the next working day (maximum 24-hour response time).
› Fault identification and agreement on actions and dates required for solving the support case within the next three working days (maximum 72-hour response time).
› Closing of the case on the agreed dates.

» Software updates: one per calendar year (to the existing installed version).
» Exemptions: damage or deterioration resulting from ordinary use. Wear and tear are not included as part of the warranty package, for example: RJs, RF cables, RF connectors, absorbers, and seals on shielded doors.

The ASY-CARE™ standard warranty package excludes the following:

» Defects resulting from improper or inadequate maintenance, installation, repair or calibration performed by the Customer or a third party not authorised by ASYSOL.
» Customer or third-party supplied hardware or software, interfacing or supplies.
» Unauthorised modification.
» Improper use or operation outside of the Specification for the Product.
» Intentional misuse, negligence, accident, loss or damage during transit or improper site preparation.

ASY-CARE PREMIUM™ – Enhanced Warranty Package

The ASY-CARE Premium™ enhanced warranty package is tailored for ranges where critical measurements are taking place (for example, during Research and Development or production). This plan maximises the uptime of the range and is a fixed price
contract. If ASYSOL receives notification of defects or poor performance during the warranty period, ASYSOL will, at its own discretion, repair or replace the affected product. If a repair is not possible onsite, ASYSOL will pay for transportation from the
customer’s site to the ASYSOL factory, and the item will be repaired or replaced.

In addition to the Standard Warranty, the ASY-CARE Premium™ package includes:

» Customer support: contact us via the support centre

+34 942 05 04 85

support@asysol.com

» Fast response time:

› Request acknowledgement and case number assignment within the next working day (maximum 24-hour response time).
› Fault identification and agreement on actions and dates required for solving the support case within the next two working days (maximum 48-hour response time).
› Closing of the case on the agreed dates.
› 1 week priority response time (onsite) during working days.

» Scheduled presentative: maintenance and calibration, including alignment verification once per calendar year.
» Software updates: three software updates per calendar year (to the existing installed version).
» Software support: operational and maintenance.

The ASY-CARE™ standard warranty package excludes the following:

» Defects resulting from improper or inadequate maintenance, installation, repair or calibration performed by the Customer or a third party not authorised by ASYSOL.
» Customer or third-party supplied hardware or software, interfacing or supplies.
» Unauthorised modification.
» Improper use or operation outside of the Specification for the Product.
» Intentional misuse, negligence, accident, loss or damage during transit or improper site preparation.