ASYSOL offers two warranty packages: the Standard ASY-CARE and the PREMIUM Warranty package.

ASY-CARE™ Standard

The ASY-CARE™ Standard warranty package is included with all our products and systems. It provides a two-year warranty against defects in materials, manufacturing, product installation and software bugs. The
warranty commences after the final site acceptance test (SAT). Additionally, ASYSOL offers a Premium
Warranty Package (can be offered as an option) with broader coverage and faster response times.
During the warranty period, any software updates required due to a claim or problem with the software are included.
It is an on-demand service. The software will be updated at least once per year during the warranty period.
If there is any new feature or significant change, ASYSOL will inform the customer and update its software
accordingly.
The ASY-CARE™ standard warranty package includes:
Fast response time:
• Request acknowledgement and case number assignation within the next working day (maximum 24-
hour response time)
• Fault identification and agreement on actions and dates required for solving the support case within
the next three working days (maximum 72-hour response time)
Proposal Ref: Support, Maintenance, Warranty & SpParts
Version: 2.0
Date: 30/04/2025
• Closing of the case on the agreed dates.
Software updates: one per calendar year (to the existing installed version)
Exemptions: damage or deterioration resulting from ordinary use. ‘Wear and tear’ is not included as part
of the warranty package, for example: RJs, RF cables, RF connectors, absorbers, and seals on shielded doors.
The package excludes:
• Defects resulting from improper or inadequate maintenance, installation, repair or calibration
performed by the Customer or a third party not authorised by ASYSOL
• Customer or third-party supplied hardware or software, interfacing or supplies
• Unauthorised modification
• Improper use or operation outside of the Specification for the Product
• Intentional misuse, negligence, accident, loss or damage during transit or improper site preparation

ASY-CARE™ Premium

The ASY-CARE PREMIUM enhanced warranty package is tailored for ranges where critical measurements are
taking place (for example, during Research and Development or production). This plan maximises the uptime of the range and is a fixed price contract. If ASYSOL receives notification of defects or poor performance
during the warranty period, ASYSOL will, at its own discretion, repair or replace the affected product. If a
repair is not possible onsite, ASYSOL will pay for transportation from the customer’s site to the ASYSOL
factory and the item will be repaired or replaced.
The ASY-CARE PREMIUM™ package includes:
Fast response time:
• Request acknowledgement and case number assignation within the next working day (maximum 24-
hour response time)
• Fault identification and agreement on actions and dates required for solving the support case within
the next two working days (maximum 48-hour response time)
• Closing of the case on the agreed dates
• 1 week priority response time (onsite) during working days
• Scheduled preventative maintenance and calibration, including alignment verification once per
calendar year
• Software updates: three software updates per calendar year (to the existing installed version)
• Software support (operational and maintenance)
It excludes:
Proposal Ref: Support, Maintenance, Warranty & SpParts
Version: 2.0
Date: 30/04/2025
• Defects resulting from improper or inadequate maintenance, installation, repair or calibration
performed by the Customer or a third party not authorised by ASYSOL
• Customer or third-party supplied hardware or software, interfacing or supplies
• Unauthorised modification
• Improper use or operation outside of the Specification for the Product
• Intentional misuse, negligence, accident, loss or damage during transit or improper site preparation
• Improper site preparation